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Technical Support

Report a PropWise issue.

Tell us what happened and provide the details our team needs to investigate an account, document-processing, or inspection-run problem.

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Before You Submit

Help us investigate the issue faster.

Include as much detail as possible about the affected account, inspection run, report, or error.

  • The email address connected to your PropWise account
  • The property address connected to the inspection run
  • The inspection report filename, if applicable
  • The approximate date and time the issue occurred
  • What you expected to happen and what occurred instead
  • Any error message, screenshot, or supporting detail

What to Report

Use this form for technical problems.

This page is intended for issues that may require investigation by the PropWise team.

INSPECTION RUN

Processing or output problem

Report a failed run, incomplete result, missing category, document-processing issue, or unexpected output.

ACCOUNT ACCESS

Login or account issue

Report an invitation problem, account-access error, unexpected account behavior, or technical sign-in issue.

ERROR OR DEFECT

Platform behavior

Report a broken button, incorrect screen behavior, error message, or another technical defect.

Have a general question instead?

For pricing, Beta access, partnerships, brokerage opportunities, or general product questions, use the Contact page rather than the technical issue form.

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