This Privacy Policy explains how PropWise™ (“PropWise,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you access or use www.gopropwise.com and the PropWise web application and related services (collectively, the “Service”).
By using the Service, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information necessary to operate and improve the Service.
Information You Provide
- Name, email address, phone number, brokerage information
- Account credentials
- Payment information (processed via third-party processors)
- Inspection reports and uploaded documents
- Communications with our support team
Inspection reports and uploaded files may contain personal, financial, property, or contractual information.
Information Collected Automatically
- IP address
- Device and browser type
- Usage activity within the platform
- Login timestamps
- Cookies and session identifiers
Information from Third Parties
- Payment processors (e.g., Stripe)
- Vendor data providers (e.g., Google Places API)
- Email delivery services (e.g., SendGrid)
We do not sell personal data.
How We Use Information
We use collected information to:
- Provide and operate the Service
- Parse and analyze inspection documents
- Generate AI-driven outputs
- Provide ZIP-based repair cost context
- Provide vendor matching functionality
- Process payments
- Communicate account or service updates
- Improve product performance and security
- Comply with legal obligations
Inspection documents are processed solely to deliver the Service functionality requested by the user.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal bases for processing include:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- User consent where required
California Privacy Rights (CCPA/CPRA)
California residents have the right to:
- Request disclosure of personal data collected
- Request deletion of personal data
- Opt out of the sale of personal data
PropWise does not sell personal data.
Requests may be submitted via the contact information listed below.
Data Retention
We retain data only as long as necessary to:
- Provide the Service
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
Inspection documents may be retained according to account status and applicable regulatory obligations.
Users may request deletion of their data, subject to legal retention requirements.
Data Security
PropWise implements technical and organizational safeguards including:
- Encryption in transit via TLS/SSL
- Encryption at rest
- Role-based access controls
- Secure password hashing
- Access logging and monitoring
While we implement commercially reasonable security measures, no system can guarantee absolute security.
Subprocessors
We use trusted third-party providers to operate the Service, including but not limited to:
- Cloud infrastructure providers
- Payment processors
- Email service providers
- Vendor data providers
These providers process data under contractual obligations consistent with this Privacy Policy.
International Data Transfers
Data may be processed in the United States or other jurisdictions where our service providers operate.
By using the Service, you consent to such transfers where permitted by law.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Request data portability
- Withdraw consent
Requests may be submitted using the contact information below.
Cookies and Tracking
We use cookies and similar technologies for:
- Authentication
- Session management
- Security
- Analytics
Additional information is provided in our Cookie Policy.
Children’s Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the updated Policy.
Contact Information
For privacy-related inquiries, requests, or concerns, contact:
PropWise™
Email: support@gopropwise.com
Address: Carmel, Indiana