PropWise Refund Policy

Effective Date: September 15, 2026 · Last updated: October 5, 2026

This Refund Policy is issued by PropWise, LLC, an Indiana limited liability company, and applies to purchases of PropWise subscriptions, individual inspection runs, inspection credit packages, and other paid PropWise services.

1. Subscription Payments

PropWise subscription fees are generally non-refundable once charged, except where required by applicable law, the applicable Paddle terms, or the billing-error and technical-delivery provisions below.

Subscriptions automatically renew at the billing interval disclosed at checkout until canceled. Cancel through the Paddle buyer portal linked in your subscription confirmation email or request cancellation through Paddle support. Contact PropWise if you need assistance. Cancellation takes effect at the end of the current billing period and prevents later renewal charges. PropWise does not generally provide prorated refunds for unused portions of a billing period, subject to applicable law, Paddle terms, and the exceptions in this policy.

2. One-Time Inspection Runs and Credit Purchases

One-time inspection runs and inspection credit packages do not automatically renew.

Refund requests for unused one-time inspection runs or unused inspection credits may be reviewed by PropWise. Once an inspection run or credit has been used to process an inspection report, that consumed run or credit is generally non-refundable, subject to applicable law, Paddle terms, and the technical-failure provisions below.

Purchased inspection credits expire 12 months from the individual purchase date unless different terms were expressly provided when the credits were issued. When a customer also has an active subscription, purchased credits are applied after the inspection runs included with the subscription have been exhausted.

3. Failed Processing or Undelivered Results

If a technical failure prevents delivery of a purchased inspection result, contact PropWise support with your account email, the run or transaction identifier if available, and a description of the issue. A credit being marked as consumed does not by itself make a failed or undelivered run ineligible for review. Do not submit passwords, full payment-card details, or unnecessary client information.

Depending on the issue, resolution may include reprocessing, restoring the affected credit, replacement delivery, or a refund. Where PropWise fails or unreasonably delays delivery because of technical issues, replacement or refund rights under the applicable Paddle Buyer Terms remain available. This is distinct from disagreement with advisory findings or cost context, which requires review of the underlying inspection and appropriate professional judgment.

4. Duplicate or Incorrect Charges

If you believe you were charged more than once, charged an incorrect amount, or billed in error, please contact PropWise promptly so the transaction can be reviewed.

5. Payment Processing

Payments are processed through Paddle, a third-party payment processor and merchant of record. Purchases through Paddle checkout are subject to the Paddle Buyer Terms and applicable Paddle refund provisions. You may also request billing assistance or a refund through Paddle support. Approved refunds may be processed through Paddle using the original payment method when available.

6. Refund Requests

To request a refund or report a billing issue, contact PropWise through our public Contact page and include the email address associated with your account and enough transaction information for us to locate the purchase.

Refund eligibility is determined based on the circumstances of the purchase, whether inspection credits have been used, applicable law, and the terms in effect at the time of purchase.

7. Legal Rights

Nothing in this Refund Policy limits any refund, cancellation, or consumer rights that cannot legally be waived under applicable law.

8. Contact

Questions about billing, cancellations, or refunds can be submitted through the PropWise Contact page at www.gopropwise.com/contact/.