PropWise Refund Policy

Effective Date: September 15, 2026

This Refund Policy applies to purchases of PropWise™ subscriptions, individual inspection runs, inspection credit packages, and other paid PropWise services.

1. Subscription Payments

PropWise subscription fees are generally non-refundable once charged, except where required by applicable law or where PropWise determines that a billing error has occurred.

Canceling a subscription prevents future renewal charges in accordance with the applicable billing terms. PropWise does not provide prorated refunds for unused portions of a billing period unless required by law.

2. One-Time Inspection Runs and Credit Purchases

One-time inspection runs and inspection credit packages do not automatically renew.

Refund requests for unused one-time inspection runs or unused inspection credits may be reviewed by PropWise. Once an inspection run or credit has been used to process an inspection report, that consumed run or credit is non-refundable except where required by law.

Purchased inspection credits remain available until used. When a customer also has an active subscription, purchased credits are applied after the inspection runs included with the subscription have been exhausted.

3. Duplicate or Incorrect Charges

If you believe you were charged more than once, charged an incorrect amount, or billed in error, please contact PropWise promptly so the transaction can be reviewed.

4. Payment Processing

Payments are processed through Paddle, a third-party payment processor and merchant of record. Approved refunds may be processed through Paddle using the original payment method when available.

5. Refund Requests

To request a refund or report a billing issue, contact PropWise through our public Contact page and include the email address associated with your account and enough transaction information for us to locate the purchase.

Refund eligibility is determined based on the circumstances of the purchase, whether inspection credits have been used, applicable law, and the terms in effect at the time of purchase.

6. Legal Rights

Nothing in this Refund Policy limits any refund, cancellation, or consumer rights that cannot legally be waived under applicable law.

7. Contact

Questions about billing, cancellations, or refunds can be submitted through the PropWise Contact page at www.gopropwise.com/contact/.