PropWise Support
Get help with your PropWise account and workflow.
Find the right path for account access, inspection runs, billing questions, product guidance, or technical support.
Support Categories
What do you need help with?
Choose the area that best matches your question so we can get you to the right next step.
ACCOUNT ACCESS
Login or account help
Get help accessing your account, confirming your invitation, or resolving sign-in problems.
INSPECTION RUNS
Inspection-run questions
Report a failed run, missing output, document-processing problem, or unexpected result.
BILLING & PLANS
Billing or subscription help
Ask about pricing, subscriptions, credits, plan access, or future billing questions.
PRODUCT GUIDANCE
Learn how PropWise works
Review the inspection workflow, platform capabilities, intended use, and current product boundaries.
BETA ACCESS
Join or learn about the Beta
Request access, review Beta details, and learn what early users are helping PropWise test.
Before You Submit
Help us resolve your issue faster.
Include the inspection address
Provide the property address or identifying details connected to the inspection run.
Describe what happened
Tell us what you expected, what occurred, and any error message you received.
Add supporting details
Include screenshots, filenames, timestamps, or other details that may help us investigate.
Still need help?
Report a technical issue or send us a general support question and we will route it to the right place.